The Glendon Complex
1060 Glendon Ave
Los Angeles, CA 90024
Telephone: (310) 539 – 8800 | Location Extension: 150 (Contact only if existing patient)
Fax: (310) 698 – 5410
Location Hours: M-Th 7 AM to 7 PM, F: 7 AM to 1 PM
Hours are staffed according to patient need; please call our main office number for all new patient and scheduling inquiries.
Customer Reviews
Do not consent to service unless they tell you how much the visit will cost BEFORE insurance and IN WRITING. I asked them to give me a quote for the cost of an initial appointment BEFORE insurance and they refused. I understand not knowing exactly what I would pay after insurance since everyone's plan is different (I know my plan and I can do that math myself), but it feels deceptive that they also 'didn't know' even a range for how much my appointment could cost before insurance.Since I was already in the office and because they reassured me that after insurance, my appointments would only be 'something around $20' I decided to proceed.When all was said and done, they billed my insurance $510 for that initial 30-minute appointment, of which I am responsible for $150 - and this is in-network. I'm sure I don't need to tell you that $150 is nowhere near the $20 post-insurance quote they gave me. In fact, it is 650% higher. My appointment was also with a student PT, who wasn't very helpful. He didn't even do any formal measurements of my range of motion (which would be critical to determining what progress I was making during treatment), and he also spent a fair amount of my appointment with another patient (something I noticed in another review). Certainly not the kind of attention I would expect for such a high cost.I ended up going to one of UCLA's PT offices where I had true one-on-one attention from a fully trained professional, including a full range of motion assessment that was periodically repeated throughout the course of my treatment to adjust my treatment to be maximally effective. The office was cleaner, more spacious, and less crowded which both allowed for more room for exercise and was safer for COVID. All of this for only my $20 copay.Even though I am frustrated with Independent PT, and clearly do not think highly of their patient care, I am not one to leave negative reviews (this is actually my first negative review ever) so I spoke with their Billing department and Chaz the manager to try to resolve my issue directly. Chaz was not friendly or sympathetic at all, simply insisting that I signed paperwork that I understood my insurance plan so there was nothing he would do about it. I do understand my insurance plan, however, I could not intuit that the baseline cost of the appointment would be so high. If you are reading this review, you can safely assume they never resolved my issue because I would take down the review if they were willing to do something about it.I would not recommend anyone give Independent PT their business - and if you have to for insurance purposes - do not trust any verbal estimates. Make sure you verify IN WRITING what the cost of the appointment will be so you don't end up owing $130 over the amount they verbally quoted you, as I did.
Elizabeth Castle
00:03 18 Mar 21
Great employees who care about their patients.
Daisy Menjivar
06:38 19 Dec 19
Willian Rabanales
16:22 10 May 19
I was hesitant about this place at first, but it was suggested by my insurance so I gave it a try. It's a small spot, but everyone is very helpful and friendly. I suffered a knee injury that has kept me going back twice a week, and I look forward to/have fun during my visits! The therapists are constantly checking in to assess progress, and work to help me reach my goals. I'm extremely active and Jordan and James are trying everything they can to get me back to marathon training/sports shape. Traffic can be tough in this area, so I recommend morning slots.
Brianna Crossley
05:12 16 Apr 19
Great staff!
Jessica Goldblum
17:17 07 Jan 18
Very nice and helpful staff. Due to a cut in my foot I couldn't lift my toe, but with only 3 therapies and ecerciskng I could already do it. Amazing. I highly recommend IPT.
Irma Ravkic
15:31 04 Jan 18
Very caring staff
Mario Oliveros
18:03 22 Nov 10
Staff
Ashley
PT Tech
Salvador
PT Tech
Sandra
Front Office Coordinator
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